For weekend events is Thursday/Friday/Saturday (Saturday limited timeframes) and pick up Monday/Tuesday. If you have a mid-week function, returned is usually made the day after your function.
If your function is out of hours or on public holidays, we can still cater for your needs, but extra charges may apply…. please speak to our staff to assist you.
Minimum $150 refundable bond is to be paid when picking up goods from our store for small hire. For bigger hiring a refundable bond is take to. The cost of the bond depending on size of hiring. When items are returned clean and without damage, the bond is refunded in the same way it was paid.
We usually require a 20% non-refundable deposit to secure a booking. Balance is to be paid prior to Pick up.
Payments are cash on pick up or credit card/direct transfer/ PRIOR to Pick up.
All Layby must be paid in full (2) weeks before Your event.
In the event of cancellation by the hirer the following applies:
In excess of two (2) weeks’ notice prior to the event, the booking deposit (20%) is non-refundable but may be transferred to a rescheduled function.
Less than two (2) weeks’ notice but more than 48 hours prior to the pickup date, 50% of the total charges are payable.
Cancellation less than 48 hours to pick up date, total charges are payable.
BONDS All bonds are refunded from our office, after equipment has been returned and checked.
All crockery, glassware, catering equipment, carpets etc are to be returned clean and dry. A bond is charged with these items and is refunded if no breakage/damage has occurred, and items have been returned clean and dry.
All breakages and losses must be paid for by the hirer. If you have a bond, then the losses are taken from that. If the fee exceeds the bond charged, the hirer is required to pay the balance.
